Laserzone FAQ’s

Thank you for taking the time to visit our website. We have tried to answer any questions that you may have below. If you have any more questions, please contact us on 01792 653433 or use our contact form on our contact page to submit your enquiry!

Important Notice Regarding Arrival Time

Please can you ensure that ALL of the people attending your party arrive at LaserZone 15 MINUTES BEFORE YOUR PARTY IS DUE TO COMMENCE  and no earlier. We are extremely busy on Saturdays and Sundays, therefore any late arrivals may not be able to participate in the game session as we must keep to time to prevent delays for other customer’s parties. Please be aware refunds will not be given.

WHAT IS LASERZONE?

Laserzone is a high tech live action laser game played in multi-level themed arena with special effects, fog, laserbeams, pulse pumping music and other players who interact to create an exciting fully interactive entertaining adventure.

WHERE IS MY BOOKING CONFIRMATION?

LaserZone will always email your booking confirmation to you (if you have provided us with an email address), however sometimes you may not receive it. More often than not this will be due to the setup of your mail/junk mail filter. Please check this first and if it is still absent please give us a call so that we can check we have correctly recorded your details.

HOW OLD DO YOU HAVE TO BE TO PLAY?

Because of the nature of the game and size of the equipment, LaserZone is not deemed suitable for children under the age of 8.

WHAT HAPPENS WHEN WE GET THERE? HOW DOES IT WORK?

When you arrive you need to check in at Reception and you will be advised of your waiting area. You will then be instructed to enter the briefing room where you will have the game objectives and safety rules explained to you by a staff member. Once you have been briefed and kitted up its then time to enter the arena and let battle commence!

HOW DO I PLAY?

Each player is given a laser pack consisting of a laser weapon and body armour. The gun and body armour both have hit sensors built in, all of which have different score ratings. A full laser briefing is given before play to help maximise your score.

WHAT SHOULD I WEAR?

Casual clothes, preferably dark, would be best. Only flat shoes must be worn.

HOW MANY PEOPLE CAN PLAY?

Due to the coronavirus up to 20 people can play 1 game at a time.

HOW DOES THE BIRTHDAY PARTIES WORK?

Our party package consists of two game sessions of LaserZone and pizza and drinks. On completion of the second game you will be shown to the party area, where the children will be served pizza. (If you have brought a cake we will bring that to the table for you and after singing Happy Birthday, we will cut it up. – CURRENTLY UNAVAILABLE DUE TO COVID-19 PRECAUTIONS) This package takes approximately 1 hour 20 minutes from your initial arrival time. Please be aware you have booked an exclusive Birthday party package, so your party will not be playing with other groups.

HOW LONG DOES A GAME SESSION LAST?

Each game session lasts up to 40 minutes, which includes 10 minutes briefing and kit up time.

IS LASERZONE SAFE?

LaserZone is completely safe; players are briefed on the safety rules, and LaserZone staff members are on hand to supervise the games.

HOW DO I BOOK?

Booking is easy, simply click here and follow the online instructions or give us a call. Players are advised to arrive 15 minutes before your game session is due to start.

WHAT HAPPENS IF FEWER PLAYERS TURN UP FOR MY PARTY?

We understand that organising a party can be stressful, so we try to be as flexible as possible. We recommend booking for what you think will be your maximum number of children and then keep us posted on any changes. We ask the minimum number required for a party is paid in full prior to the party and we would ideally like final numbers at least 48 hours before the day of the party.

WHAT SHOULD I DO WITH MY VALUABLES?

You are welcome to leave your belongings in the kit up room whilst playing the game, however LaserZone does not accept any responsibility for lost or stolen goods.

SOME GAME PROCEDURES

Please observe the game’s safety rules outlined during the briefing. We advise dark, comfortable clothes and flat shoes with a sole that grips.

  • NO RUNNING
  • NO CLIMBING ON THE SCENERY
  • NO PHYSICAL CONTACT
  • NO LYING OR CROUCHING DOWN

We request that all female players avoid wearing heeled or open-toe shoes and ensure that only flat shoes with a sole that grips are worn. Trainers, plimsolls and other similar footwear is recommended.

WHERE ARE YOU LOCATED?

If you are using Sat Nav, please type in the postcode of SA1 1JQ. You can also click the following link which will show our location in Google Maps: Show me LaserZone on our contact page

WHERE IS THE NEAREST PLACE TO PARK?

Details of parking are available HERE Parking is also available at Parc Tawe complex or there is a small car park at the end of Worcester Place; however, please allow extra time to find a parking place during peak periods.

WHAT FOOD DO YOU OFFER?

We have pizza to provide for our Birthday Party packages and we also have a selection of confectionery and beverages for sale in our vending machines.

WHAT DO I NEED TO BRING FOR MY PARTY?

All you need to bring is a cake and candles, then let us do the rest.

WHERE DO I DOWNLOAD MY LASERZONE PARTY INVITATIONS?

LaserZone themed party invitations are currently unavailable to download from our website. This will be updated soon.